Long-standing Pharmacy IVR/Speech Recognition product line benefits from leading-edge telephony platform and new hosted options.
June 18, 2013 – Ottawa, Ontario, Canada – PIKA Technologies Inc., a pioneer in products that support global telephony, fax, and communications solutions, announced today that Smart Solutions of Utah has successfully ported a key product line to PIKA’s telephony boards and HMP software.
Smart Solutions’ SmartCall product line—an IVR platform designed specifically for pharmacies—is now driven by PIKA’s telephony platform. Thanks to PIKA’s well-engineered API, the migration was complete in less than two months. The PIKA platform is helping Smart Solutions remain competitive and innovative through its mix of features, price, and support.
Craig Swett, CEO at Smart Solutions, reports: “PIKA’s high-level API provided most of the functionality we needed, making it easy to develop. For the few features that we needed to program using the lower-level API, we simply checked with PIKA to make sure what we planned to do would work. PIKA’s support team was very responsive.”
Cheryl Farmer, Business Development Manager at PIKA, adds: “Smart Solutions’ experience demonstrates how PIKA’s investment in developing its API speed and ease of use is paying off. The days of customers needing six months or more to migrate a product are behind us.”
Smart Solutions is also now able to expand its offering with hosted IVR/Speech Recognition solutions. Using PIKA’s HMP software, Smart Solutions’ products can meet the needs of pharmacies that do not want to add a server to their data centers, or who do not have the budget for a blade server.
Swett adds: “In addition to better meeting customer needs, we prefer the hosted model because it allows us to concentrate on our strengths rather than working with specialty interfaces. Our goal is always to be at the forefront of technology and to provide the latest services and features to our customers. We feel that PIKA is a good partner to do that with.”
About Smart Solutions
Smart Solutions has provided affordable, innovative IVR services to the pharmacy industry since 1995. SMART has successfully pioneered and developed superior IVR solutions that are “best of breed” within the industry and offer the utmost in flexibility and reliability to the pharmacy community. Most recently, Smart has developed a Speech Recognition Voice Response (IVR) module that is very cost effective and which is the industry’s leading state-of-the-art pharmacy voice application. Smart also has the ability to work with Voice over IP (VoIP) applications.
About PIKA Technologies
Since 1987, PIKA Technologies has pioneered technology and products that enable global telephony, fax and communications solutions. PIKA’s offerings include telephony appliances, board-level TDM products, mobile PBX, end-user applications, smartphone apps and custom telecom development services. Known for exceptional voice quality, reliability and renowned customer service, PIKA enables developers, system integrators and businesses worldwide to take full advantage of advanced communication solutions. This includes products that support innovation in legacy and emerging telephony models, as well as solutions that bridge the path from TDM to VoIP and services in the cloud.
With customers in more than 35 countries and numerous product and technology awards to its name, PIKA has ranked in the Branham300 – an authoritative ranking of successful Canadian high-tech firms – for 11 consecutive years.
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Contact PIKA
Joanna Hauser
Marketing Communications
Tel: +1-613-280-1115
Email: joanna.hauser@pikatech.com
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