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Ottawa, Ontario, Canada – July 17th, 2018 – PIKA Technologies Inc., a leading innovator in global telephony and communication solutions, and Easy on Hold, an equally innovative on hold and overhead business music and messages company based out of Kalamazoo, MI, have teamed up to deliver a unique solution that delivers streaming audio through PIKA devices, solving the problem of on hold files that must be manually loaded and that play from the beginning each time a call is placed on hold.
Through a PIKA Microwarp on hold device using a SIP connection, Easy on Hold delivers a stream of customized on-hold content and music for each client, with start and stop dates, the ability to set priorities so more important topics play more often, a cloud-based dashboard for easy content and location management, and many other features. With no media files to handle, and bandwidth that is barely noticeable, the PIKA and Easy On Hold solution is especially useful for Broadsoft and Broadworks customers and other SIP platforms as well.
“We are thrilled to partner with Easy on Hold to provide this innovative solution to customers,” says CEO of PIKA technologies, Peter Karneef. “We are pleased that PIKA’s µWARP MOH (Music On Hold) product was a key piece in making this solution possible.”
Julie Cook, CEO of Easy On Hold, said Easy On Hold’s goal is to reduce the workload for IT pros who get caught in the middle loading music on hold files. “These folks have better things to do,” Cook said. “Marketers benefit from this solution, too, by gaining incredible choice and control over their on hold content, and by offering their callers a better on hold experience than manual on hold files that start from the beginning every time – which is very annoying and frustrating.”
For more information, read the Easy On Hold blog article, https://easyonhold.com/blog/easy-on-hold-pika-technologies-partner-on-sip-moh-platform/
About Easy on Hold, “the music on hold experts™, was founded in 1997 to help businesses across North America use hold time and in-store visits as a strategic marketing channel with current content and great music. Specializing in music and messaging solutions for agriculture equipment dealers like John Deere, credit unions, restaurants, fitness gyms, hotels and travel companies and dozens of other industries, Easy On Hold is a technological leader, bringing together on hold and overhead music solutions that serve the needs of both IT and marketing teams. www.easyonhold.com
About PIKA Technologies Since 1987, PIKA Technologies has pioneered technology and products that enable global telephony, fax and communications solutions. PIKA’s offerings Solutions include telephony appliances, board-level TDM products, mobile PBX, end-user applications, and custom telecom development services. Known for exceptional voice quality, reliability and renowned customer service, PIKA enables developers, system integrators and businesses worldwide to take full advantage of advanced communication solutions. This includes products that support innovation in legacy and emerging telephony models, as well as solutions that bridge the path from TDM to VoIP and services in the cloud. With customers in more than
35 countries and numerous product and technology awards to its name, PIKA has ranked in the Branham300 – an authoritative ranking of successful Canadian high-tech firms – for 11 consecutive years.
For media inquiries, please contact:
Khalid Bochor, Digital Marketing Specialist at PIKA Technologies
Phone: (613) 280-1100