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Partners – North America

Cohere Communications

offers a variety of enterprise-focused managed telephony solutions to clients in the media, financial and professional services industries. Cohere’s main application is a business VoIP / hosted PBX solution that runs through a carrier grade Broadsoft soft switch within a high availability network core.

For more information, visit www.coherecomm.com

Computer Telephony Distributing (CTD)

is a value-added distributor of PIKA’s µFirewall.

CTD provides a wide range of telecommunication solutions while offering 30 years of Unified Communications experience. Along with their experience, the team supplies resellers with full service sales and technical support, product warehousing and fulfillment, and reseller oriented professional services.

For more information, visit www.ctdconnect.com.

Easy On Hold®

is known as “The music on hold experts™” and is a messages on hold marketing company that puts hold time to use as a strategic opportunity to achieve three marketing goals: educating the customer, brand positioning and selling products and services. The company has more than 20 years of experience in phone on hold marketing/messaging and is accredited by the Better Business Bureau, which gives Easy On Hold® a rating of A+.

For more info, please refer to the company website at: www.easyonhold.com

Enghouse Interactive (Formerly Syntellect)

is a leading provider of self-service and live contact center solutions spanning the entire customer service spectrum. Their comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service with the flexibility to adapt to changing needs and conditions. With over two decades of pioneering leadership and thousands of solutions deployed globally, they are a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and healthcare industries.

For more information please refer to the company website at www.enghouseinteractive.com

Global Tel*Link,

is a Mobile, Alabama-based firm, who first entered the telecommunications market in the 1980’s, with the introduction of an advanced “smart” store and forward public payphone system. The success of this public payphone system led GTL to the provision of exceptional telecommunications service for correctional facilities. Continuing the tradition of progressive technology and professional service, Global Tel*Link has expanded to include facilities in more than half of the United States. PIKA powers GTL’s phone systems for correctional institutions, including PBX features, recording and billing.  Click here for more information.

Inmate Calling Solutions

is approaching its eighth year of providing inmate telephone service and related technology to correctional facilities throughout the United States. Inmate Calling Solutions’ mission is to focus advanced technology and proven resources into transforming the inmate calling arena. Their dedication to ongoing technology advances, market-specific solutions, and unsurpassed customer service has earned them the reputation of an emerging industry leader.

For more information visit the company website at www.icsolutions.com

Inphonite (formerly JulySoft)

has combined the finest in computer and telephone technologies to deliver unsurpassed messaging solutions to small, medium and large businesses. InphoniteVoiceTM, the latest in their line of software, combines inbound and outbound voice, email, text and Twitter messaging in one product. Used for emergency notifications, appointment reminders, recalls, marketing, birthday greetings and a multitude of other reasons, InphoniteVoice is a leader in automated calling for any business.

For more information, please visit www.inphonite.com

Momentum Telecom

Formerly listed here as Alteva prior to acquisition, Momentum Telecom offers cloud-based unified communications solutions including voice over IP phone systems and service (VoIP PBX), hosted Microsoft communication services, fixed mobile convergence and advanced voice applications for the desktop.

For more information, please visit www.momentumtelecom.com

NexTalk

is a leading provider of deaf and hard-of-hearing accessible telecommunications solutions. From on-demand remote interpreting and hosted telecommunications products, to enterprise accommodation and call center accessibility, their innovative solutions help organizations that do business with deaf, hard-of-hearing and speech-impaired individuals communicate seamlessly and with confidence.

For more information please refer to the company website at www.nextalk.com/

OnviSource

delivers highly affordable, Vertically Integrated Customer Interaction Management software solutions and outsourcing services for call centers and enterprises.

For more information please refer to the company website at: www.onvisource.com

Smart Solutions

has been providing technologically advanced pharmacy interactive voice response (IVR) applications since 1995. Their customers include some of the largest mail-order, hospital, chain-store and grocery store pharmacies in the United States and Canada.

For more information, visit www.smartrph.com

Smart Solutions Case Study

Sprint

is a global integrated communications provider serving more than 26 million customers in over 100 countries. Sprint is widely recognized for developing, engineering and deploying state-of-the-art network technologies, including the United States’ first nationwide all-digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint supports TTY calls for customers who require access for the deaf. The leading edge text communications systems are from NXi Communications. Inside the NXi systems are PIKA PrimeNet digital cards, which deliver network connectivity. 2,000 Sprint operators are using PIKA Powered systems!

Stage 2 Networks

is a New York-based converged network services provider that offers a robust and redundant network with connectivity, quality of service and local number portability available across the country and, often, around the world, with CLEC capabilities in the New York metro market. They provide SIP trunking, Private Line services, PRI and Business T1 circuits as well as hosted PBX and business phone system solutions which do not require the capital expenditure typically associated with purchasing a new phone system. Stage 2 also provides phone line replacement at reduced cost with enhanced functionality, whether POTS or PRI services. All of Stage 2’s products are supported by robust data connectivity that can fully integrate its customers’ communication platform for both voice and data services across multiple locations. Stage 2’s productivity-enhancing features and functionality serve to differentiate its products and offer an added bonus to its customers.

For more information, please visit www.stage2networks.com

Since its inception, Tel-e Technologies

has become a trusted name in data, voice and wireless networking products and solutions. It comes with over 22 years of experience in providing solutions to over 25,000 businesses across Canada.

Tel-e Technologies is a value-added 2-tier stocking distributor of SpectraLink Corporation and GlobeStar Systems. It offers enterprise data, voice and wireless networking equipment exclusively through a network of value added resellers across Canada.

For more information, please visit www.tel-e-technologies.com

Teledynamics

is a wholesale supplier of telecommunications products as well as a variety of consumer electronics. Over the past 30 years, they have nurtured a tradition of excellent customer service and expert product knowledge while providing competitive pricing to their customers. As members of both CEA and CEDIA, they are committed to expanding and growing their product offerings to meet consumer demands.

For more information, visit www.teledynamics.com.

TriVium Systems

is a leading provider of Business Productivity Solutions for the Converged Communications marketplace. TriVium’s Call Recording and Call Reporting solutions help organizations maximize the value of voice and data convergence. The solutions provide access and insight into business data that help manage costs, boost productivity, improve customer service and enhance security in innovative ways.

For more information, please visit www.triviumsystems.biz

VIQ Solutions Inc. (formerly Dataworxs Systems Limited)

a developer of enterprise audio and text management products and systems that are affordable, feature-rich and tailored to the organization and the user. These products are designed for small to large organizations, easy to implement, simple to operate, easy to support, and enable voice, document and data transmissions to be delivered over a wide area network, local area network or the Internet. VIQ Solutions facilitates better management of audio and document workflow as well as increasing the efficiency, accuracy and effectiveness of reporting within organizations.

For more information please refer to the company website at www.viqsolutions.com

Vital Communications, Inc.

is a value-added distributor of PIKA’s µFirewall.

Vital Communications was founded in 1996 and has been distributing IP telecommunications and networking solutions to resellers for over 15 years. They are one of the fastest-growing Value Added Distributors of IP telephony and network products in North America. They supply thousands of telecom resellers, carriers, interconnects and integrators throughout North America and are focused on providing the best solutions, support and customer service to their resellers.

For more information, visit www.vitalcomm.net

Vonage (formerly Telesphere)

is a nationwide provider of the smart voice and data solution for business. Founded in 2000, Telesphere has been providing converged voice and data services over a private IP network since 2003.

With a national footprint, Telesphere currently provides telecom services to customers spanning more than 40 states. Telesphere offers small and medium-sized businesses the extensive service and features generally available only to larger corporations—all without the cost, hassle and limitations of traditional Private Branch Exchange (PBX) systems. By linking offices with a private, dedicated, pure IP connection, Telesphere is able to provide telephone and Internet service to companies through a single “hosted” solution.

For more information, please visit www.vonage.com

Partners – EMEA

Artix Line

Artix Line

Artix Line is a fast growing Russian company specializing in computer and information services and products. Founded in 1994, the company has experienced significant growth in providing hardware and software value-added computer services. Nowadays Artix Line is one of the leading system integrators and developers of voice and fax processing technology in Canada.

Click here for more information.

 

 

AudioText Telecom AG

AudioText Telecom AG

AudioText Telecom AG (ATT) was founded 1995 in Switzerland and developed since that time customized solutions within the ranges of alerting and communication. The Alarm Management server (AMX) centralises the processing of all events seized by external sources (building/process control, fire alarm, network management, nurse call, etc.) and notifies the alarm organisation based on the respective scenario through different communication media by SMS, telephone call (VOIP), email, SNMP traps, Paging or text messages on cordless handsets (DECT, WLAN).

Click here for more information.

 

BCH Digital

B C H Digital

B C H Digital is a systems integrator specializing in the development and deployment of advanced, intelligent computer telephony systems and services. They have built a strong reputation for reliable and cost effective solutions, with an established customer base including Service Providers, Government Offices, Local Authorities, research establishments, media and recreation.

British Telecommunications plc

British Telecommunications plc (BT)

British Telecommunications plc (BT) is one of the world’s leading providers of telecommunications services and one of the largest private sector companies in Europe. In the UK, BT serves 29 million exchange lines and more than eleven million mobile customers, as well as providing network services to other licensed operators.

Click here for more information.

 

 

CBC development

CBC Development

CBC Development designs and delivers software and services to complement CRM (Customer Relationship Management) systems. The company specializes in Computer Telephony integration for Call Centre solutions and in the optimization and maintenance of data.

CBC Development uses PIKA’s Primnet boards for voice service solutions.

Click here for more information. 

 

 

Defne Communications

Defne Communications

Defne Communications is the leading provider of computer telephony solutions in Turkey. Founded in 1996, Defne provides turnkey communications solutions with its Microsoft Windows 2000/ XP based platform, supporting a vast number of telephony standards. Solutions created on this platform include: call centres, PBXs, unified messaging and notification systems, IVRs, and voice portals.

Click here for more information.

 

 

Eurovoice Objects

Eurovoice Objects

Eurovoice Limited is a leading supplier of CT software and solutions. It was established in 1993, is privately funded and has been profitable since 1994. The company markets its products worldwide.

eurovoice objects is a cost-effective, run-time royalty free, COM-based toolkit for developing CT applications. The toolkit provides basic and advanced functionality to deploy CT applications. eurovoice’s development toolkit supports PIKA with a broad range of PIKA boards.

Click here for more information.

 

 

Main Telecom

Main Telecom

Main Telecom (Misr Advanced Telecommunication & Information Networks) provides telecommunication and IT consulting and support to businesses in a variety of sectors. Their team consists of technical experts, software developers and business consultants able to tackle the most challenging issues faced by businesses in an era shaped by technology. The company has grown from its core business of telecom management and IT consultancy, to offer solutions in areas ranging from customized application development–with complete back-end database enhancement and integration– to e- commerce and CRM solutions.

Click here for more information.

 

Multitone

Multitone

Multitone has a range of advanced, easy to use, communications systems for telephony, networking, data and DECT mobility that will meet the needs of any small to medium business.

Click here for more information.

PKF
PKF

PKF provides computer telephony solutions in France and has strong partnerships with the major players in the telco industry. PKF is focused on providing market-leading companies with hosting solutions and IP gateways, working with carriers and software vendors.

 

realconnect

RealConnect

RealConnect is an innovative developer and supplier of call centre software, systems and recording solutions to the South African call centre market. The company, with its head-office located at Stellenbosch Technopark, also has offices in Gauteng and Durban . Most if its 30 + Customers are South African BPO Outsource Solution Providers for Insurance and Dept Recovery Campaigns.

Click here for more information.

 

SaaB B.V

SAAB B.V.

Serves the global market with world-leading products, services and solutions from military defense to civil security. With operations on every continent, Saab continuously develops, adapts and improves new technology to meet customers’ changing needs

Click here for more information.

Partners – Asia

 

 

Gallop Networks

Gallop Networks

Gallop Networks is a distributor of PIKA products in India.  Gallop Networks is a technology rich networking and consulting company with proven products and solutions with a sharp focus on the Indian market. They deliver a large spectrum of feature rich, efficient and reliable business-critical products and connectivity solutions in Telecom, Voice, Routing and Switching technology to help strengthen the country’s networking infrastructure and productivity.

Click here for more information.

IT Apps

IT Apps

ITApps is a Pan-Asian, full-service consulting, systems integration, and outsourcing company, committed to delivering innovation. Founded in 1992, IT Apps provides IP communications, contact center solutions, performance optimization, and customer relationship management (CRM) applications.

Click here for more information

 

Rodem Tech

RodemTech

RodemTech is known in Korea as a player in the unified messaging market. Specifically, Rodemtech focuses on interactive voice response (IVR) and fax. Rodemtech has designed in PIKA Daytona analog voice cards and PIKA PrimeNet digital voice cards, to their flagship product, Symphony. Symphony is a Communication Server (UnPBX) based Call Center package. The system consists of whole call center function in one server such as IVR, ACD, FOD, audio logging, call-back, etc.

Click here for more information.