offers a variety of enterprise-focused managed telephony solutions to clients in the media, financial and professional services industries. Cohere’s main application is a business VoIP / hosted PBX solution that runs through a carrier grade Broadsoft soft switch within a high availability network core.

For more information, visit www.coherecomm.com

is a value-added distributor of PIKA’s µFirewall.

CTD provides a wide range of telecommunication solutions while offering 30 years of Unified Communications experience. Along with their experience, the team supplies resellers with full service sales and technical support, product warehousing and fulfillment, and reseller oriented professional services.

For more information, visit www.ctdconnect.com.

is known as “The music on hold experts™” and is a messages on hold marketing company that puts hold time to use as a strategic opportunity to achieve three marketing goals: educating the customer, brand positioning and selling products and services. The company has more than 20 years of experience in phone on hold marketing/messaging and is accredited by the Better Business Bureau, which gives Easy On Hold® a rating of A+.

For more info, please refer to the company website at: www.easyonhold.com

is a leading provider of self-service and live contact center solutions spanning the entire customer service spectrum. Their comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service with the flexibility to adapt to changing needs and conditions. With over two decades of pioneering leadership and thousands of solutions deployed globally, they are a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high- technology, help desk, consumer products and healthcare industries.

For more information please refer to the company website at www.enghouseinteractive.com

is a Mobile, Alabama-based firm, who first entered the telecommunications market in the 1980’s, with the introduction of an advanced “smart” store and forward public payphone system. The success of this public payphone system led GTL to the provision of exceptional telecommunications service for correctional facilities. Continuing the tradition of progressive technology and professional service, Global Tel*Link has expanded to include facilities in more than half of the United States. PIKA powers GTL’s phone systems for correctional institutions, including PBX features, recording and billing.  Click here for more information.

is approaching its eighth year of providing inmate telephone service and related technology to correctional facilities throughout the United States. Inmate Calling Solutions’ mission is to focus advanced technology and proven resources into transforming the inmate calling arena. Their dedication to ongoing technology advances, market-specific solutions, and unsurpassed customer service has earned them the reputation of an emerging industry leader.

For more information visit the company website at www.icsolutions.com

has combined the finest in computer and telephone technologies to deliver unsurpassed messaging solutions to small, medium and large businesses. InphoniteVoiceTM, the latest in their line of software, combines inbound and outbound voice, email, text and Twitter messaging in one product. Used for emergency notifications, appointment reminders, recalls, marketing, birthday greetings and a multitude of other reasons, InphoniteVoice is a leader in automated calling for any business.

For more information, please visit www.inphonite.com

Formerly listed here as Alteva prior to acquisition, Momentum Telecom offers cloud-based unified communications solutions including voice over IP phone systems and service (VoIP PBX), hosted Microsoft communication services, fixed mobile convergence and advanced voice applications for the desktop.

For more information, please visit www.momentumtelecom.com

is a leading provider of deaf and hard-of-hearing accessible telecommunications solutions. From on-demand remote interpreting and hosted telecommunications products, to enterprise accommodation and call center accessibility, their innovative solutions help organizations that do business with deaf, hard-of-hearing and speech-impaired individuals communicate seamlessly and with confidence.

For more information please refer to the company website at www.nextalk.com/

delivers highly affordable, Vertically Integrated Customer Interaction Management software solutions and outsourcing services for call centers and enterprises.

For more information please refer to the company website at: www.onvisource.com

has been providing technologically advanced pharmacy interactive voice response (IVR) applications since 1995. Their customers include some of the largest mail-order, hospital, chain-store and grocery store pharmacies in the United States and Canada.

For more information, visit www.smartrph.com

Smart Solutions Case Study

is a global integrated communications provider serving more than 26 million customers in over 100 countries. Sprint is widely recognized for developing, engineering and deploying state-of-the-art network technologies, including the United States’ first nationwide all-digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint supports TTY calls for customers who require access for the deaf. The leading edge text communications systems are from NXi Communications. Inside the NXi systems are PIKA PrimeNet digital cards, which deliver network connectivity. 2,000 Sprint operators are using PIKA Powered systems!

is a New York-based converged network services provider that offers a robust and redundant network with connectivity, quality of service and local number portability available across the country and, often, around the world, with CLEC capabilities in the New York metro market. They provide SIP trunking, Private Line services, PRI and Business T1 circuits as well as hosted PBX and business phone system solutions which do not require the capital expenditure typically associated with purchasing a new phone system. Stage 2 also provides phone line replacement at reduced cost with enhanced functionality, whether POTS or PRI services. All of Stage 2’s products are supported by robust data connectivity that can fully integrate its customers’ communication platform for both voice and data services across multiple locations. Stage 2’s productivity-enhancing features and functionality serve to differentiate its products and offer an added bonus to its customers.

For more information, please visit www.stage2networks.com

has become a trusted name in data, voice and wireless networking products and solutions. It comes with over 22 years of experience in providing solutions to over 25,000 businesses across Canada.

Tel-e Technologies is a value-added 2-tier stocking distributor of SpectraLink Corporation and GlobeStar Systems. It offers enterprise data, voice and wireless networking equipment exclusively through a network of value added resellers across Canada.

For more information, please visit www.tel-e-technologies.com

is a wholesale supplier of telecommunications products as well as a variety of consumer electronics. Over the past 30 years, they have nurtured a tradition of excellent customer service and expert product knowledge while providing competitive pricing to their customers. As members of both CEA and CEDIA, they are committed to expanding and growing their product offerings to meet consumer demands.

For more information, visit www.teledynamics.com.

is a leading provider of Business Productivity Solutions for the Converged Communications marketplace. TriVium’s Call Recording and Call Reporting solutions help organizations maximize the value of voice and data convergence. The solutions provide access and insight into business data that help manage costs, boost productivity, improve customer service and enhance security in innovative ways.

For more information, please visit www.triviumsystems.biz

a developer of enterprise audio and text management products and systems that are affordable, feature-rich and tailored to the organization and the user. These products are designed for small to large organizations, easy to implement, simple to operate, easy to support, and enable voice, document and data transmissions to be delivered over a wide area network, local area network or the Internet. VIQ Solutions facilitates better management of audio and document workflow as well as increasing the efficiency, accuracy and effectiveness of reporting within organizations.

For more information please refer to the company website at www.viqsolutions.com

is a value-added distributor of PIKA’s µFirewall.

Vital Communications was founded in 1996 and has been distributing IP telecommunications and networking solutions to resellers for over 15 years. They are one of the fastest-growing Value Added Distributors of IP telephony and network products in North America. They supply thousands of telecom resellers, carriers, interconnects and integrators throughout North America and are focused on providing the best solutions, support and customer service to their resellers.

For more information, visit www.vitalcomm.net

is a nationwide provider of the smart voice and data solution for business. Founded in 2000, Telesphere has been providing converged voice and data services over a private IP network since 2003.

With a national footprint, Telesphere currently provides telecom services to customers spanning more than 40 states. Telesphere offers small and medium-sized businesses the extensive service and features generally available only to larger corporations—all without the cost, hassle and limitations of traditional Private Branch Exchange (PBX) systems. By linking offices with a private, dedicated, pure IP connection, Telesphere is able to provide telephone and Internet service to companies through a single “hosted” solution.

For more information, please visit www.vonage.com