Meeting the Needs of Today’s Telephony Developer


Telephony toolkits today provide an incredible opportunity to do so much more  than simply develop voice related IP or SIP based telephony applications.   The modern developer has the ability to access a wide variety of tools to enable the development of applications that go far beyond the traditional.


With access to a greater array of development tools comes the expectation from developers to create applications that will ultimately impact the strategic direction of the company.  To meet such a tall order, developers need access to the most feature rich, flexible tools available.


Most recently, PIKA Technologies put out a comparison document that highlighted the differences and similarities of a PIKA HMP-X telephony development platform to that of the traditional Dialogic developer platform. This document (accessible here) generated a great deal of interest as it highlighted some of the features and core capabilities of both platforms, but in addition, pointed to some very interesting differences between the two.


What really stood out to me were not so much the differences in features, but rather the differences in the “surround sound”. The surround sound being the ease of product accessibility, support and pricing..


Here are four such ‘surround sound’ features:

  1. Flexible licensing: PIKA’s flexible licensing model was built around the idea that no two developers need exactly the same thing. Rather, the flexibility accommodates each developer’s specific needs specifically in the area of redundancy and the ability to float licenses ensuring that the developer receives full value for the money spent.
  1. Direct support: In an era where access to information and access to product support requires immediate attention, developers require direct access to support personnel during both the evaluation and the porting process. Quick access means quick code reviews – a key requirement demanded by leading global telephony developers.
  1. Elimination of ‘the middleman’: Third party distribution through regional-based channels used to mean faster access to product, but those days are gone. With advanced ordering mechanisms and direct communication, purchasers should have the option to buy directly from the manufacturer enabling one communication point and the most competitive pricing.
  1. Cost effective API customization: API customization is a part of most developer’s The challenge being, with greater customization comes higher prices. Developers should not be limited in their vision by high-priced custom coding requests. So rather than limit the vision, the manufacturer should work with the developer to find solutions that allow them to achieve their application development goals no matter how complex the API requirement might be.


Tell me if you think these surround sound features play a critical  role in the developer’s ability to create innovative solutions. We’re interested in your opinion.

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