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Warp Plus

 

WARP Plus Graphic_largePIKA Technologies is one of the few BroadSoft® partners to offer CPE hardware solutions to complement
BroadWorks®. WARP Plus is an ideal solution for hosted PBX service providers who face challenges to offer
common functions that come standard with most on-premise PBX systems.

WARP Plus supports four applications running individually or simultaneously. All are compatible with the Device Manager from BroadWorks. A web-based configuration GUI greatly eases installation and deployment. Based on the WARP Appliance, WARP Plus also leverages traditional telephony expansion modules (SIP, FXO, FXS, BRI, GSM) for local connectivity.

On-Premise Paging provides an effective paging function and has been identified as a “must have” feature to
convert SMB customers from traditional PBX’s to cloud-based hosted PBX solutions. Once installed at the customer premise, zone-paging and all-page announcements are redirected through the WARP Plus to the speakers of each IP phone in the page group. The WARP Plus effectively offloads the unusual WAN bandwidth spikes associated with paging to the LAN network and lessens the number of ports required on the edge device, while providing the local paging function that users of traditional legacy PBX systems are familiar with. Overhead speaker systems can also be driven without additional hardware and cost by using the line-out audio port or the on-board FXS port.

Music on Hold (MOH) provides a very convenient way for customers to connect their own music on hold source
(iPod, radio, cd player etc.) through a 3.5mm connector on the WARP at the customer premise. Customers can
now easily play customized audio content when placing callers on hold. In comparison to an ATA, installation is
simplified and reliability is greatly enhanced.

 

WARP Plus comes from PIKA’s 20+ years of developing telephony solutions. It’s built on the commercial grade

WARP Appliance and benefits from an attractive, brandable appearance in a small form factor. It is eco-friendly,
consuming low power and the solid-state design insures reliable operation.

Features & Benefits

General

  • Single hardware platform providing a flexible combination of solutions allowing service providers to
    standardize on a single device to solve their multiple customer premise needs
  • BroadSoft BroadWorks compatible
  • Easily adaptable to other hosted PBX platforms
  • Easily brandable – promote your business or product brand
  • Isolated from hosted system: can be installed or removed without disruption to live system

Hardware

  • The solid state WARP Appliance provides for reliable and cost effective customer premise equipment
    (CPE)
  • Optional GSM expansion modules provide for connectivity to mobile GSM networks
  • Standard FXS port provides optional direct connection to external (overhead) paging equipment. This
    connection can be used interchangeably with the 3.5mm audio out port depending on the customers
    paging equipment.
  • Purpose built solid-state telephony platform with associated reliability
  • LCD Display – provides status information such as IP address for installation ease and trouble
    shooting
  • Small form factor – desktop
  • Low power consumption

Software

  • Simple and rapid configuration is accomplished thru a web based configuration GUI
  • Customer can install themselves when preconfigured by the service provider

This product includes Asterisk, which is licensed by Digium under GPL2.

BroadSoft and BroadWorks are registered trademarks of BroadSoft Inc.

Pager

WARP Plus with On-Premise Paging provides an effective office paging function has been identified as a “must
have” feature to convert customers from traditional PBX’s to cloud-based hosted PBX solutions. With WARP Plus, page announcements are redirected locally through the WARP Pager to each IP phone in the page group offloading WAN bandwidth demands and lessens the number of ports required on the edge device. Overhead speaker systems can also be utilized without incurring additional hardware costs by connecting them directly to the 3.5mm line-out audio port on the WARP Plus or to the on-board FXS port. The WARP Pager can be installed into new or existing hosted PBX systems in minutes and is architected to operate seamlessly with most common IP phone manufacturers. Each WARP Pager unit is capable of paging up to 40 phones.

Features

  • BroadSoft® BroadWorks® compatible
  • Easily adaptable to other hosted PBX systems
  • Minimal, if any, phone set-up required
  • Supports Polycom®, Cisco® and Aastra®  phones and may interoperate with Snom® and Yealink® with minor configuration changes
  • Provides Page-All function to designated IP phones and Zone Paging
  • Notification Tone is provided to target phones prior to the page
  • Direct connection to external (overhead) speaker system via 3.5mm audio line-out or FXS port
  • LCD Display – provides status information such as IP address for installation ease
  • Page From Anywhere (PFA) feature – page from offsite (DID recommended)
  • Common features of the WARP Appliance and WARP Plus

Benefits

  • Reduced costs: Paging function (Page-All and Zone Paging) is performed at the customer premise within
    the LAN versus having multiple RTP (media) streams across the WAN from the host to the customer
    premise. There is no longer a need to provision expensive WAN bandwidth for paging spikes. Trunk and
    license mitigation: the paging function no longer requires provisioning additional trunks, ports on edge
    device, or expensive licenses (Premium Enterprise). Set up your SIP trunk capacity to accommodate ONLY
    the maximum simultaneous voice calls.
  • Simple and rapid installation
  • Eliminates sales obstacles – Paging can now be confidently offered as a standard hosted function to
    customers currently using Legacy PBX’s with on-premise paging. Service providers do not have to absorb
    additional hardware and bandwidth provisioning costs in order to support zone paging from the hosted
    PBX.

WARP Pager 

  • Has the capacity to page to a maximum of 40 simultaneous endpoints
  • Direct connect to external (overhead) paging system: integrated 3.5mm line-out audio port or FXS port
  • Zone paging – up to 10 zones (2 zones of which can be external overhead paging via line-out audio or FXS)

Diagrams-for-Briefs-v3-p1_PagerResources

Pager is just one blade of the Swiss Army Knife-like functionality of WARP Plus.

Local Music On Hold

WARP Plus with Music on Hold (MOH) provides a very convenient way for customers to connect their own music on hold source (iPod, radio, cd player etc.) through a 3.5mm connector on the WARP at the customer premise.  Customers can now easily play customized audio content when placing callers on hold. In comparison to an ATA, installation is simplified and reliability is greatly enhanced.

WARP MOH Advantages

Description

Common Hosted

MOH Limitations

Warp Plus

MOH Advantages

Music Source
System defined or file upload

End Customer Defined

iPod, radio, legacy MOH Source, etc

Music Format and Quality

Limited to a .wav files only

8-bit, μlaw

Virtually any format Including .mp3 and streaming

Music Looping
Restarts from the beginning each time a caller is placed on-hold

Music is continuous

MOH Source Modifications
Cumbersome (skilled) effort to create and upload new .wav file to host

Easily change content or streaming source at customer premise

Installation

NRE’s / Kludge / Cumbersome

ATA needed

Truck roll

Nat Issues are common

Reliability issues are common

BroadWorks Device Manager

ATA not required

Remove activation

3.5mm jack on WARP

Solif state

Cost

$60 – $100 for ATA

Multiple SKU’s

NRE, logistics and truck roll costs

Assuming that WARP is doing Paging, MOH incremental cost is only $65

Diagrams-for-Briefs-v3-p2_MOH