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Case Studies – Warp

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Smart had previously deployed a competitor’s AMD technology when the healthcare market first wanted to make outbound calls to remind patients to pick up or fill their prescriptions. After migrating to a SIP-based system, customers began having issues with answering machine detection functionality. It was then that Smart’s CEO, Craig Swett, began looking for a new solution.

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As one of the largest suppliers of computer telephony integration (CTI) hardware to Central and Eastern Europe, CTI-PRO Ltd. needed to adjust to the market’s shift toward IP and software-based telephony applications. The PIKA WARP Appliance enabled CTI-PRO to meet the changing needs of the market and re-invigorated its business with a new offering that enables its system integrator and CTI developer customers to deliver all-in-one IP and SIP-based telephony solutions to small- and mid-size markets.

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Eurolux21LJZ-3312010-8598Since its inception in 1997, Slovenia-based Eurolux has grown to become the region’s largest IT systems integrator. In 2009, the company began to pursue a new telecommunications line of business.

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Klarya1OUT-7212009-9637Klarya provides appliance-based unified communications solutions to small, medium and large enterprises throughout Italy, as well as to carriers and the Italian government. Klarya chose the PIKA WARP Appliance as the engine of its new SME solution, and is now targeting the SME market, via carriers, with the new offering.

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proVu_logo1LBS-2142011-1370ProVu Enters SME Market with New Offering Based on PIKA WARP Appliance

In addition to being the principal distributors for many leading brands of IP phones and other products in the United Kingdom, ProVu Communications is also the creator and sole distributor of the ProTalk range of IP telephone systems, which feature the company’s renowned SARK PBX software.

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Skylinks1LMR-6102009-3297Skylinks Delivers Service to Small Businesses throughout Africa with PIKA WARP Appliance

Skylinks is able to aggressively penetrate the small office/home office business market with the PIKA WARP Appliance. The failure rate and service requirements of Skylinks’ small-business solutions has been dramatically reduced.

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Telenium1LAW-632009-2180PIKA WARP Appliance Powers First Fully Integrated Golf Course Reservation System

Telenium is a pioneer in integrated voice response (IVR) systems. For more than 20 years, Telenium’s staff has been developing real-time IVR processing solutions for high-availability applications such as payroll processing, telephone bill payment, 511 traveler information systems, and many others. “We actually started in the 1980s manufacturing IVR boards ourselves – because no one else was doing it,” says Ray Senez, President of Telenium.

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univoip1NSF-3222010-9400As a leading telecommunications contractor with more than 18 years of experience installing and servicing cable, telephony and IT infrastructure throughout North America, MatrixIT knows the importance that businesses place on a high-quality phone system. In 2006, the company’s owners spun off UniVoIP to address the growing demand for VoIP-based business phone systems.

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Unlimitel1KUX-5122008-9337Customer-Specified Asterisk-Based IP-PBX Offers One-of-a-Kind Features and Quality with PIKA WARP Appliance

Through a combination of good planning and a commitment to high quality, Unlimitel has remained a leading telephony provider to Canada’s small- and mid-size businesses (SMB) since 1998. Today, its voice over IP (VOIP) network extends across all major Canadian cities, and Unlimitel is one of the largest providers of VOIP trunks to IP-PBX customers.

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VOIPnet1OEU-6122009-5008PIKA WARP Appliance Gives VoIPnet a Competitive Edge

For nearly 25 years, VoIPnet has provided business phone systems to clients in the New England area of the U.S.A. In 2004, the company began to offer hosted IP-PBX services to customers throughout the country in addition to reselling Key and TDM phone systems. Today, the hosted PBX services comprise the bulk of VoIPnet’s business.

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Case Studies – Computer Telephony


A leader in the pharmacy automation industry for over 20 years, Ateb provides innovative solutions to their customers in the ever-evolving healthcare industry. Based in Raleigh, North Carolina, Ateb offers a robust set of patient communication solutions to pharmacies nation-wide that educate, remind and reinforce information to patients to help them manage their prescriptions. Learn how Ateb uses PIKA HMP technology to offer increased functionality to their customers, reduce costs and save time with improved vendor support.

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British Telecommunication
plc needed a PC-PBX to meet the security, reliability and call accounting requirements of the federal prison system. Using PIKA digital PCI boards and PIKA MonteCarlo SDK, BT deployed a highly secure and reliable system, that has been running smoothly, requiring minimal maintenance.

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C3
, a supplier of converged communications platforms for IVR and multimedia, wanted to develop an IVR system that would address the issue of absenteeism in K-12 schools throughout the United Kingdom. After implementing PIKA analog boards into their technology platform, C3 was able to realize cost savings and also reduced deployment time.

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Cintech LLC
, a leading provider of customer connection technology, developed a highly scalable, proactive outbound communications solution to automate notifications by phone, text and email. Using PIKA AllOnHost software, Cintech created cNotify which is a boardless solution that’s easy to configure and maintain remotely.

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Electronic Voice Services, Inc. (EVS)
has been in business since January 1993, and is headquartered in Addison, Texas (a suburb of Dallas), with several other locations around the country. EVS develops computer telephony software and markets their products worldwide.

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Do you need a feature or application that is not available in PIKA MonteCarlo? GlobeStar Systems turned to PIKA Custom Engineering Services to design an application that would block certain DTMF digits, while not degrading the voice quality of their communications system.

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Since 1996, Globitel has provided telecom operators, governments and financial institutions with a range of advanced telecommunications applications including call recording, call quality monitoring and speech recognition solutions. Globitel’s solutions allow organizations to log and audit calls and offer round-the-clock information and services to their customers and stakeholders through interactive voice response (IVR) technology.

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InVADE International Limited
was looking for a way to ensure that the latest versions of their telephony system could integrate easily into legacy analog call centers and customer sites. Using PIKA’s DSP processing technology to manage analog voice calls, InVADE could continue to serve their customers for the long term.

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MAIN TELECOM, a Cairo-based systems integrator, enables PBX customers to leverage IP-based applications such as call center, IVR, call recording and automated call routing. PIKA Technologies has provided reliable media processing components to help deliver these services. MAIN TELECOM has benefited from reduced time-to-market, cost-effective scalability of the platform and has been able to extend their PBX offerings to customers across the Middle East.

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NuVoxx
is an application service provider that enables its clients to communicate with their existing and potential customers by using an automated voice system. They turned to NuVoxx is an application service provider that enables its clients to communicate with their existing and potential customers by using an automated voice system. They turned to PIKA for digital logging technology when they developed a high-density, high-reliability feature rich call recording solution on Linux.

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Protus IP Solutions
is a high-growth application service provider offering value-added voice, email and fax messaging services to businesses around the world. Their customers are involved in every industry sector, including finance, insurance, real estate, pharmaceuticals and retail. Whether they use our services across the company or for key operational requirements, Protus customers rely on them to simplify their voice, email and fax communications.

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Slacht
, a division of Tuxenergy Ltd, had an ambitious mandate: create an in-house IP-PBX telephone system that offers the features and stability of a large enterprise PBX system, but at a price small- and medium size businesses could afford.

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Providing IVR and speech recognition (SR) solutions to the pharmacy industry since 1995, Smart Solutions of Utah has thrived due to its technical prowess, flexibility, and willingness to innovate to meet the needs of its pharmacy clients.

When the company recently decided to look for a new telephony vendor that could offer the right mix of price, support, and features, CEO Craig Swett turned to PIKA Technologies.

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Versicom Communications
prides itself on simplifying the lives of its customers. The company’s flagship product, ABCVoice, is an interactive voice response (IVR) system that frees organizations from having to answer and direct routine customer phone calls. Used primarily by tax preparation companies, the system automatically provides clients with the status of their tax returns, saving the firms a great deal of time during their busiest time of year – tax season.

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Since 1987, Voice Broadcasting Corporation has helped companies generate sales leads and find interested prospects through automated outbound calling campaigns. The company has even helped to elect politicians – calling potential voters and playing recorded messages on behalf of candidates

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Case Studies – Service Provider Solutions

Consolidated Technologies, Inc. Offers Cost-Effective Paging with Hosted BroadWorks Solution

For Consolidated Technologies, Inc. (CTI),the future lies in hosted telephony solutions. Tom Faherty, VP of Operations and Engineering, explains: “the SMB market now makes up 45% of all IT spending in North America. Forecasts say that particular market will continue to look for hosted services.”

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